OCCL And
Customers
Overview
At OCCL, we believe that in a business where we are located in one country but need to service customers across more than 21 countries, success is derived from emotional proximity.
We seek to work with knowledge-driven customers who prioritise the importance of quality.
Practice
We engage with these customers continuously through modern communication tools, physical visits that minimizes the turnaround time.
This adjacency – almost as if we represent an extension of the customer’s premises – lies at the core of our engagement, resulting in enduring relationships and a growing share of business.
We have consistently positioned ourselves as an extension of the customer’s business. We collaborate closely in developing new grades completely aligned with the high product standards of our customers.
We deliver products on schedule that obviates the need for our customers to stock large volumes affecting their working capital efficiency.
We provide post-sales service commitment that translates into a customer’s peace of mind.
We service the needs of global customers from our port-based facility at Mundra on the western coast .
The result of this commitment is that we generate healthy share of our revenues from longstanding relationships with marquee clients of five years or more.
Besides, our extended engagement with clients has increased our share of business strengthening revenue growth and business sustainability.
REVENUE VISIBILITY: Nearly 80 per cent of our revenues are derived from customers of five years or more.