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OCCL And Customers

Overview

At OCCL, we believe that in a business where we are located in one country but need to service customers across more than 21 countries, success is derived from emotional proximity. 
We seek to work with knowledge-driven customers who prioritise the importance of quality.

Practice

We engage with these customers continuously through modern communication tools, physical visits that minimizes the turnaround time.

  • This adjacency – almost as if we represent an extension of the customer’s premises – lies at the core of our engagement, resulting in enduring relationships and a growing share of business.
  • We have consistently positioned ourselves as an extension of the customer’s business. We collaborate closely in developing new grades completely aligned with the high product standards of our customers.
  • We deliver products on schedule that obviates the need for our customers to stock large volumes affecting their working capital efficiency.  
  • We provide post-sales service commitment that translates into a customer’s peace of mind.
  • We service the needs of global customers from our port-based facility at Mundra on the western coast .
  • The result of this commitment is that we generate healthy share of our revenues from longstanding relationships with marquee clients of five years or more.
  • Besides, our extended engagement with clients has increased our share of business strengthening revenue growth and business sustainability.
    REVENUE VISIBILITY: Nearly 80 per cent of our revenues are derived from customers of five years or more.